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1. All items will be double checked and well packed before sending. Items will be dispatched within 3-7 business days after customers pay the order. Because we have thousands of orders everyday. We need to arrange shipment one order by one order. We will send the products to you ASAP.
2. We only ship to Confirmed order address.Your order address MUST MATCH your shipping address.
3. It usually takes about 20-60 business days for delivering the parcel to the destination(for remote areas, it may take a little long).Meanwhile,you can choose DHL Express to shorten the shipping time if you need the order urgently.
4. If you do not receive the order within 60 business days, please feel free to contact us before leaving negative Feeback, we will do our best to help you to resolve the issue. 
1. If you are not satisfied with the item when you receive it,please return it return it within 10 days for a replacement or money back.Please contact us before you return it.
2. All returned items must be in the original packaging and you must provide us with the shipping tracking number and specific reason for the return.
3. We will refund you full money, upon receipt of the item in its original condition and packaging with all components and accessories included.
4. If the item is damaged during transport or cannot be used normally, please contact us the real photos of the items and we will refund you money
1. We maintain high standards of excellence and strive for 100% customer satisfaction! Your satisfaction is our first priority!
2. If you receive the order and it is in good condition, we would be grateful if you would leave 5-Stars Positive Feedback for the transaction.
3. Otherwise, we would be grateful if you would contact us before leaving 1-Star to 3-Stars Feedback, we will take pleasure to provide a satisfactory solution.
Size guide
Why Tchiki™?
Competitor
Tchiki™
48h shipping
French Shop
Secure payment
Free return
FAQs - Frequently asked questions
Here are some of the most frequently asked questions. If you cannot find what you are looking for, please contact us.
Delivery time
Your order generally takes between 6 and 11 working days to be delivered. You can track its location by clicking here .
Delivery country
We deliver all over the world.
Payment information
We accept payments by credit card and via Paypal.
Why are the reasons not the same in some customer reviews?
We have several warehouses and some take longer than others to update designs . In any case, only minimal patterns change, the product remains the same .
Taxes and other fees
There are no taxes or hidden fees on our online store.
How to order
Add your product to cart > Validate your cart > Enter your address > Enter your payment information > Validate the payment
We will send you the information about your order by email within the next 2 hours.
In case of order error
If you have an error, don't panic, write to us at the following email address: info@tchiki.com
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