Return and Refund Policy

https://tchiki.com/ Return Policy

Introduction: 

At https://tchiki.com/ , your satisfaction is our priority.

If you are not completely satisfied with your purchase, we are here to help. Please take a moment to read our returns policy to make the returns process as quick and easy as possible.

Return time: 

You have 14 days from the date of receipt of your package to return an item to us. After this period, we unfortunately cannot accept returns or offer a refund.

How to make a return:

1. Contact after-sales service: Before sending a return, please contact us at the following address: info@tchiki.com or via our contact page. We will provide you with detailed instructions for the return process.

2. Preparing the package: Make sure the item is in the same condition as when you received it. It must be in its original packaging and with all its labels.

3. Sending the package: Once you have received instructions from our customer service, you can return your package. The return is free, so you will not have any additional costs.

Refund: Upon receipt and inspection of the returned item, we will notify you by email if the return is accepted. If so, the refund will be processed as quickly as possible and automatically applied to your original payment method.

Trades: If you wish to exchange an item for a different size or model, please also contact us via the after-sales service email address or our contact page.

We will provide you with the necessary instructions.

Questions: If you have any questions regarding our returns policy or need assistance, please do not hesitate to contact us at info@tchiki.com or via our contact page. Our team will be happy to help you.

We thank you for your trust and hope that your purchases on https://tchiki.com/ will bring you complete satisfaction.